ToP Facilitation Competencies

Use this ToP Facilitation Comptency chart to help you to identify your strengths and the areas where you need to expand and extend your capacities as a facilitator. The chart is available to download in pdf, in English and in Chinese.

1. Manage Positive Client Relationships

Strengths Learning Needs
Understand Client Needs
Assess client needs and clarify mutual understanding


Create Appropriate Designs
Design customized facilitation plans toward quality results
Communicate Client Needs
Articulate client needs and plans in writing
Effective Project Management  Appropriate marketing, management and financial systems    


2. Create a Participatory Environment

Strengths Learning Needs
Communicate Effectively
Effective communication skills, rapport, active listening and feedback
Create Positive Atmosphere
Encourage respect for experience and perception of diverse participants
Resolve Group Conflicts
Mediate conflict and manage disruptive individual and group behaviour
Implement Plans Effectively
Create and use facilitation procedures to engage the group in their task


3. Evoke the Creativity of the Group

Strengths Learning Needs
Understand Learning Needs
Assess learning styles and needs.
Apply Appropriate Approaches
Use learning approaches that best fit the group.
Elicit Group Creativity
Engage all participants, awaken group energy and encourage creative thinking.
Utilize Space and Time Effectively  Plan effective use of time, space, visuals and equipment.    


4. Use ToP Methods Effectively

Strengths Learning Needs
Conduct Great Conversations
Create 4 levels of questions and orchestrate focused conversations.
Do Productive Workshops
Use the ToP workshop method appropriately and effectively.
Facilitate ToP Strategic Planning  Design and Use strategic planning methods appropriately    
Guide Action Planning
Ensure that group has a clear commitment and doable actions 
Conduct ToP Historical Scan/ Wall of Wonder
Guide a historical description of the group journey


5. Model Positive Professional Attitude

Strengths Learning Needs
Evoke Depth and Substance to Illuminate Group Potential
Reveal the possibility in every situation and elicit group insight.
Care for Group Journey
Enable group to go on journey of change, transformation and development.
Practice Self-Assessment and Self-Awareness
Modify personal behaviour and style to reflect the needs of the group
Act with Integrity
Make choices with authenticity and responsibility
Model Neutrality
Maintain an objective, non-defensive, non-judgmental stance 


6. Orchestrate Quality Events

Strengths Learning Needs
Manage Overall Process
Set clear context, use participatory processes and bring appropriate closure.
Ensure Dynamic Process
Keep the conversation moving, focused on the task and elicit wisdom.
Adapt to Group Needs
Adapt processes to fit the needs of the individuals and group.
Work Effectively with a Team
Demonstrate team values and co-facilitation.


7.  Produce Effective Results

Strengths Learning Needs
Apply Appropriate Methods
Apply appropriate methods to ensure task completion and results.
Clearly Document Results
Keep ongoing records of group work and produce quality documentation
Develop Authentic Consensus
Enable the group to develop and articulate authentic consensus.
Prepare for Solid Implementation
Determine and enable the group to create implementation plans


ToP Facilitator Certification is available in countries including Australia & New Zealand, Canada, Taiwan, Ukraine & USA.  Other ICAs also offer public training courses, and in-house courses on request.

For ToP training near you see also ICA Worldwide or contact us.